Terms and Conditions

This Terms and Conditions document (together with the Delivery Policy and 30 Day Return Policy and Privacy Policy pages on this site) governs the use of The Collectors Online Services (the Service) including shopping and participation in promotions run by The Collectors. By using the Service, you agree to be bound by this document (and those pages). You can access this document at any time from the bottom of any page of the website.

Purchasing through The Collectors from its Suppliers

Shopping with The Collectors and its Suppliers is designed to be easy, informative, interactive and fun. Please take the time to read these Terms and Conditions about our service so you can be fully informed about your rights and how to do business with us.

Products displayed on the website or on our social media sites are offered through The Collectors by its Suppliers. They can be purchased using a secure online credit card transaction facility. Customers can be confident that all of their details are protected by the latest security mechanisms and are used only for purposes of the transaction fulfilment and for other use as described in our Privacy Policy. You will be asked to register as a member of www.thecollectors.co.nz when you make your first purchase. You don’t need to register with us to purchase. You can make a purchase as a "guest". You do not need to first purchase from us or our Suppliers to receive information from us. You can also register to receive our email newsletter and/or follow us on our social media sites. Apart from the many member benefits, including receiving regular emails containing special deals and news, your shopping address details will be filed saving you the effort of entering these details each time you checkout. We encourage you to register with us to make your shopping experience easier.

Products will be supplied to you by The Collectors on behalf of our Suppliers. Products can be supplied directly by The Collectors, which will be shipped from our contracted Auckland warehouse facility. Alternatively, we also use our overseas suppliers to ship directly. After placing an order, you will receive an email acknowledging receipt of your order. Once your payment has been confirmed you will receive an email, which contains a link to your tax invoice. It is important you retain a record of your order. This form will have essential information, which will allow you to track the status of your order or make a query regarding your order. If you require another copy of this form please login to your customer account at http://www.thecollectors.co.nz/account/login. If you order more than once within any 24-hour period, you may receive more than one delivery from us for these items.

The Collectors is promoting products on behalf of its Suppliers. The Collectors does not warrant or guarantee the claims made by our Suppliers about the performance and specifications of their products. The Collectors takes due care when reviewing Advertiser products for promotion but does not accept liability for any faults in the products supplied by our Suppliers. Please read and carefully follow any and all instructions received with the product you have purchased. The Collectors shall not be responsible for any loss suffered, howsoever arising, from use of any product purchased via The Collectors. The Collectors’s maximum liability, in respect of any claim arising in relation to any product purchased from it, shall be equivalent to the purchase price paid for the product together with any handling, delivery and/or administration charges paid in respect of the product.

Methods of Ordering

You purchase products through The Collectors using our unique one-click order system or by registering at www.thecollectors.co.nz/account/register.


All prices and delivery charges on our site are in New Zealand dollars (NZD) and include New Zealand GST. We reserve the right to alter prices and delivery charges for any reason at any time. If this should happen after you have placed an order, we will contact you prior to processing it. Product pricing is set according to the instructions of our Suppliers.

The Collectors will not be liable or responsible for any failure to perform, or delay in performance of, any of its obligations under its contract with you that is caused by an event outside its reasonable control.

Contracts for the purchase of products using the Service, and any dispute or claim arising out of or in connection with them or their subject matter or formulation, will be governed by New Zealand law. Any such dispute or claim shall be subject to the non-exclusive jurisdiction of the New Zealand courts.

Return Policy

There's no need to let us know you're returning something, just fill in the returns note inside your parcel and pop it back to us.

We'll refund the price you paid for your item, including sale items back to your original payment method. In order to return your item and receive a refund under the 30 day money back guarantee each item must be in its original condition: which includes tags and any packaging (including original boxes), accessories, instruction manuals, free gifts with purchase etc.

The items must be securely and safely packaged – use the item’s packaging as long as the packaging is in good condition for the item to be returned in. If the packaging is not suitable, place the packaged item in an appropriate shipping box or bag.

All goods will be inspected on return. We try hard to accept all returns, and in the unlikely event that an item is returned to us in an unsuitable condition, we reserve the right to send it back to you.

If you wish to exchange one product for another, just send us the item back in it’s original condition along with the returns form detailing what you’re wanting to exchange and we’ll get the replacement sent out to you.

We're not responsible for any items that are returned to us by mistake.

The goods are your responsibility until they reach our warehouse, so make sure they're packed up properly and can't get damaged on the way.

You must have completed the returns slip and selected the reason you are returning the item. If you do not include a returns form or if it is incomplete, the processing of your return may be delayed. We reserve the right to issue a credit note to you if the returns form is not included or is incomplete.

Please note credit card refunds may take up to 20 business days to complete, depending on the reason for the return and when it was returned to The Collectors. This can vary greatly between card issuers, and unfortunately we are unable to influence this.

Product Returns Policy

For added peace of mind, The Collectors provides a 30 day money back guarantee for all purchases except those categories outlined below. This guarantee is in addition to any rights you may have under the Consumer Guarantees Act 1993. This guarantee entitles you to return the goods at any time within 30 days of purchase if you are not completely happy with your purchase for any reason, provided it is returned in original condition and with all packaging intact. Note however, that some exceptions apply – refer below.

Non-Refundable Items

Some items available for purchase on our website cannot be returned for a refund, unless they are damaged or faulty and you are entitled to a refund under the Consumer Guarantees Act 1993. Non-refundable Items include:

Pierced jewellery (such as earrings)

Women’s, men’s & kid’s intimates

Cosmetics and fragrances


Personalised or custom products

Food and other perishable products.

Items not sold and shipped directly by The Collectors such as, but not limited to, travel products, financial services and in-store purchases from some of The Collectors Suppliers are also included. You should refer to the terms and conditions of sale related directly to these products available from the advertiser at point of purchase.

If you are unsure if your item is returnable, just email us at info@thecollectors.co.nz

How to return

The parcel will include a returns form, so if you are not completely happy with your purchase, please return it in original condition complete with all the packaging by addressing the parcel to the address below. Remember to check the box which indicates why you are returning the item.

If you no longer have a copy of the original returns form, please click here to download the online version. Fill in your details and attach it with your returned good(s).

Please return parcel to: 

Product Returns
The Collectors Limited
32 Nikau Street
Eden Terrace
Auckland 1021

Please note: Unfortunately, your postage charges on returns are not refundable unless the product is deemed to be faulty or damaged. The cost of your return will be credited to you once we agree that the product is faulty, incorrectly sent or damaged.

Product Availability

Products are sold through The Collectors by its Suppliers. From time to time, our Suppliers may run out of the product you wish to purchase or obtain as an exchange. If the product you require is no longer in stock and is not due back in stock, we will issue you a credit for the value of that product for future use.

Need more information?

If you have any queries regarding shopping with us, please send an email to info@thecollectors.co.nz

Use of the Service by You

Your right to use the Service is personal to you. You may not authorise others to use the Service, and you are responsible for all of your own use of the Service.

You may not download, modify, transmit, or otherwise use any material from the Service for public or commercial purposes.

The Service's content, information and advice is free of charge (unless otherwise stipulated). However you are responsible for your own network and connection charges.

Other than connecting to The Collectors’s servers by HTTP requests using a web browser, you may not attempt to gain access to The Collectors’s servers by any means - including, without limitation, by using administrator passwords or by masquerading as an administrator while using the Service or otherwise.

You agree not to disrupt, modify or interfere with the Service or its associated software, hardware and servers in any way and you agree not to impede or interfere with others' use of the Service. You further agree not to alter or tamper with any information or materials on, or associated with, The Collectors and/or the Services.


The Collectors and its logo device are registered Trademarks of The Collectors Limited. The Collectors Limited is the owner of the copyright and other intellectual property rights in the material contained in the Service or is permitted by the owner to use such material. No permission is given in respect of the use of such mark or rights, and such use may constitute an infringement of the owner's rights.


You may receive a promotional voucher from us. Please refer to the Terms and Conditions on these vouchers. Vouchers must be redeemed within the stipulated timeframe. The Collectors does not accept any responsibility for lost, stolen or expired vouchers. We regret to advise we are unable to reissue a lost or stolen voucher without adequate proof of purchase and customer identification. Please ensure you enter the appropriate code when using your voucher.

Excessive use or abuse of the Service

The Collectors Limited takes its responsibilities as a promoter of consumer goods and services seriously. We value our reputation highly. If we believe, in our sole opinion, that your purchasing behaviour could be considered harmful to you or us, we reserve the right to notify you of our concerns and will agree with you an appropriate course of action should our or your concerns be such that assistance is deemed to be appropriate. If you feel you require assistance or wish to discuss a potential compulsive purchasing behaviour, please contact us at info@thecollectors.co.nz or for personal confidential support contact www.lifeline.org.nz.

Right to cancel your account and the Service

You have the right to cancel your account with us at anytime. Please login to www.thecollectors.co.nz/account/login and follow the steps to deleting your account. The Collectors reserves the right to cancel your account and not accept any further orders from you if we believe, in our sole opinion, that you have operated your account in a manner which breaches our Terms and Conditions of use.

Feedback and Complaints about our service

The Collectors takes its responsibilities as a promoter of consumer goods and services seriously. We also value your feedback about how we can improve our service. If you have a complaint or wish to make a suggestion, please send an email to info@thecollectors.co.nz and a member of our Customer Team will deal promptly with your email. 

Written complaints and feedback can be sent to:

The Customer Service Manager
The Collectors Limited
PO Box 4567
Auckland 1140.

Children and Proof of Age

Over time, The Collectors will provide content and information that children may find interesting and may wish to access. However, no one under the age of 18 years of age is allowed to provide any personal information. Minors under the age of 18 years of age are prohibited from making purchases, including subscriptions, on the Service. If required, we may ask for proof of age to purchase certain products. If you can’t provide sufficient proof of age we reserve the right not to accept your order.

When purchasing age restricted products, you are confirming that you are of age to purchase said product. 

Disclaimer and Changes

The Collectors reserves the right to change, delete or move any of the material on the Service at any time without notice, including these Terms and Conditions.

The Collectors shall not be liable to you or any third parties for any direct, indirect, special, consequential or punitive damages allegedly sustained arising out of your access to or inability to access the Service. This includes viruses alleged to have been obtained from the Service, your use of, or reliance on the Service, or any of the information or materials available on the Service, regardless of the type of claim or the nature of the cause of action.