Privacy Policy

Your Privacy

 

www.thecollectors.co.nz Limited ("The Collectors") is totally committed to protecting the privacy of our site visitors and customers. The Collectors team members are customers themselves of other Internet sites and fully appreciate and respect the importance of privacy on the Internet. We will not disclose information about our customers to third parties except where it is part of providing a service to you - e.g. arranging for a product to be sent to you, carrying out credit and other security checks and for the purposes of customer research and profiling or where we have your express permission to do so.

 

Communication & Marketing

If you have made a purchase from our store we may occasionally update you on our latest products, news and special offers via e-mail, post & telephone. You will also be given the opportunity to receive such communications from us and selected third parties when you become a member of The Collectors.

 

All The Collectors members have the option to opt-out of receiving marketing communications from us and/or selected third parties. If you do not wish to continue to receive marketing from us and/or selected third parties you should opt-out by visiting 'Your Details' in 'Your Account' on The Collectors website. You can access 'Your Account' once you register and login. Or click on the "unsubscribe" link at the bottom of every email we might send you.

 


What personal information do we collect?

You may give us information about yourself, such as your name, address, email address and telephone numbers, when, for example, you purchase a product through The Collectors and/or one of our Suppliers, register for our email newsletter or join our social media sites and services. If you do not give this information, we may not be able to provide goods or services to you.

When you visit our website we may collect more information, such as the address of your Internet service provider, the name of the web page directing you, and your clicks and activity on our site.

 

Proof of Identity for Restricted Products

From time to time, The Collectors may offer for sale directly, or on behalf of, Suppliers that sell product that has a restriction regarding who can buy the product. This may be a restriction based on age, authority to transact or buy or a health related restriction. The Collectors and it’s clients reserve the right or seek or obtain information from you in order to legally sell a restricted product to you. If the information provided by you is deemed to be acceptable to The Collectors, we reserve the right to refuse to supply you the restricted product in question, until such time as adequate proof has been submitted.

 

How do we use the personal information?

We may use the information to process your transactions, to administer your account, or for our own internal purposes (such as risk management, staff training and billing), to help us to develop our website to be more available and user friendly, and for any other use which you may authorise.

In addition, we may use the information to promote and market our products and services, or the products and services of others. However, we will not do this by email or text (except as part of an email which facilitates, completes or confirms a transaction with you) unless we have your express, inferred or deemed consent to do so. These emails and texts will always include an "unsubscribe" facility. Further, if you do not wish to receive them, you email us at customerservice@thecollectors.co.nz

 

Will we disclose the information to others?

We do not sell, trade or rent your personal information to others.

However, we do use other companies and individuals to perform services on our behalf, such as delivering packages, sending mail and emails and processing payments. They will have access to your personal information needed to perform these services, but we will not authorise them to use your information for other purposes.

In addition, we may provide transactional statistics with personal identifiers removed to some of our Suppliers.

 

Security

We take security seriously, and have taken steps to ensure your personal information is secure. We use secure servers, and industry standard data encryption whenever we are receiving or transferring your information online. However, we accept no responsibility for any loss, misuse, unauthorised access or disclosure, alteration or destruction of personal information which you submit to us.

 

What about links to other websites?

Our website may contain links to other sites that are not under our control. These websites have their own privacy policies, and we encourage you to review them. We have no responsibility for linked websites, and provide them solely for your information and convenience.

 

Updating your personal information

You may obtain confirmation from us as to whether or not we hold personal information about you. You may also request a copy of the information and/or request that corrections or changes are made to it. You can make changes to your personal information by emailing us at customerservice@thecollectors.co.nz or logging into your account through our website at www.thecollectors.co.nz/account/login/

 

Policy changes

We may review this policy from time to time and will notify you of any changes by posting an updated version on our website. This document represents our privacy policy as at 1 January 2014.

 

Feedback

We welcome your questions and comments about privacy at The Collectors Limited. Please email us at customerservice@thecollectors.co.nz