Delivery Policy

Here at The Collectors we will always do our best to get your order to you as fast as possible.

All orders are sent by either a courier company or freight company depending on the size of the order.
Orders that are received on a business day, will generally be dispatched on the next business day.

Your tracking information is attached to your customer account, so that you can track and trace your order on the carrier’s website once it has been processed.

Most customers receive their order within 14 working days. This might take longer if you have a rural delivery address or live in the lower South Island.

The cost of the freight is shown once you have reached the check out.
Orders placed after 3pm on Friday, on public holidays or the weekend will not be processed until the next business day.

As always, if you have any queries or requests, send us an email at info@thecollectors.co.nz.

Check out our refund policy here.